OUR SERVICE GUARANTEE

THIS IS OUR COMMITMENT, BECAUSE YOU DESERVE THE BEST.

In the event we don't deliver on our promise or you feel we have missed a step in our process, then your management fees for the calendar month will be REIMBURSED IN FULL (and there will be no raised eyebrows from our end!)

• Communication - We guarantee to respond to all messages within 24 hours, Monday -Friday.
• Reporting - We guarantee to provide all Exit, Entry & Routine Inspections to you within 24 hours of the inspection being conducted, Monday to Friday.
• Solutions not problems - lf we contact you with an issue or concern that relates to your tenant or property, we guarantee that we'll always provide you with a solution or recommendation at the same time.
• Plan ahead - Within 24 hours of receiving an intention to leave from your tenant, you will be advised of your options (whether to increase rent, when to go to market). At this time, we will conduct a pre-exit inspection to advise of any maintenance to ensure a smooth transition to the new tenant.
• Good news calls - Maybe in the past you've dreaded receiving a call from your property manager. With us you won't - we love giving good news calls and we guarantee that you will receive them from us. Not feeling the love? Let us know.
• Annual market opinion - Each year we will conduct a FREE appraisal on your home to show how your property's performance is tracking in respect to yield and capital growth. We understand the importance of being kept your property.